Your operational confidence is paramount. If your gear doesn’t meet the standard, leverage our straightforward return and refund process
1. What Products Can Be Returned
Yes, we accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.
2. Return Time frame
Returns are accepted within 30 days of delivery.
3. Item Condition Requirements
Yes, we accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.
4. How to Start a Return
To initiate a return, contact us at info@toolix.co.uk with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely
5. Return Shipping Costs
Customers are responsible for return shipping unless the item is damaged or incorrect.
6. Refunds
Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
We are happy to accept exchanges. To proceed, please return your original purchase and place a new order.
8. Contact Information
If you have any questions about your returns, just reach out to us at info@toolix.co.uk. We usually get back to you within 24 business hours. Our support team is available to help you out.
